Process mining
We read the real event log from your systems, not the diagram somebody drew in 2019. You get a map of where time and rework actually go, with volumes attached.
Service 01
Process automation
Work that moves by copy‑paste is work a machine should have finished overnight. We map how a process actually runs, then automate it end to end — with an audit trail, and a human checkpoint where the money is.
The problem
Nobody can say where the order actually is.
Most companies do not have a process problem. They have twelve systems that were never introduced to each other, and people bridging the gaps by hand. An order arrives by email, gets typed into the ERP, is confirmed in a spreadsheet, and is chased on the phone when a customer asks.
That work is invisible on the org chart. It shows up as overtime, as a month‑end that takes four days, as a single person who cannot take holiday because only they know how the reconciliation runs. It is also, almost always, deterministic — which is exactly the kind of work software is good at.
What we install
Automation that survives contact with reality: it retries, it logs, and it escalates rather than guessing.
API-level orchestration
Where systems have an interface, we integrate properly: queued, idempotent, restartable. Scheduled jobs that survive a failed night and pick up where they stopped.
RPA where nothing else reaches
Some screens have no API and never will. We drive those with robotic process automation, scoped to a service account and monitored like any other job.
Exception handling
The automation does the ninety percent that is routine and hands a human the ten percent that is not — with the context needed to decide, not just an error code.
Audit trail
Every action is logged with who, what, when, and which record. When a regulator or an auditor asks, the answer is a query rather than an archaeology project.
Human checkpoints
Payments, credit notes, anything irreversible: a person approves before it happens. Autonomy is earned per step, never assumed.
Where it fits
Concrete, not theoretical.
- →Order to cash — Order intake, confirmation, invoicing, dunning, and credit notes — the chain where a missed step costs real money.
- →Invoice processing — Document extraction, three‑way matching against purchase orders and receipts, posting, and exception routing.
- →Onboarding — Customer or employee onboarding across CRM, ERP, identity, and the four tools nobody remembers to update.
- →Reporting — The weekly report somebody rebuilds by hand. Rebuilt once as a pipeline, then run on a schedule.
- →Data migration — One‑off moves between systems, with reconciliation and a rollback plan rather than hope.
- →Shift handover — Operational summaries assembled from machine and ticket data so the next shift reads the night instead of reconstructing it.
What you get
Each step ends in something you can inspect.
- Week oneA process map drawn from your event log, with volumes, cycle times, and the rework loops named.
- ThenA working automation for one process, behind a switch you control, with its exception path defined.
- ThenRollout to adjacent processes, reusing the integration work already paid for.
- OngoingMonitoring, drift checks, and a named escalation path. The system is kept, not launched and abandoned.
Questions
Straight answers.
How long before something actually runs?
The first working automation is typically live within weeks, not quarters, because we scope one process rather than a programme. Discovery ends in a map you can read; the first deployment goes out behind a switch you control.
Do we need to replace our ERP or CRM first?
No. Replacing core systems to enable automation is usually the expensive way round. We integrate with what you run — through APIs where they exist, and RPA where they do not.
What happens when the automation breaks?
It retries, and if it still cannot proceed it stops and escalates with context rather than guessing. Every run is logged. Dead-lettered work waits for a human instead of disappearing.
Is this the same as RPA?
RPA is one tool we use, not the whole approach. Driving a screen with a robot is a last resort for systems without an interface; where a real integration exists, we build that instead because it is faster and far less brittle.
Contact
Tell us the process.
Describe what runs today and who touches it. An engineer reads the brief, and we answer from Novi Sad within one business day.